Frequently Asked Questions
- Your current insurance card(s).
- Your driver’s license.
- If applicable, your physician/surgeon referral paperwork/therapy prescription.
- Comfortable clothing – if we are treating lower extremities, shorts are preferred. If we are treating upper extremities, short sleeve shirts are preferred.
Absolutely! In the state of Michigan you are able to attend therapy without a physician’s referral through direct access. Even with a physician’s referral, it is always your choice on where you complete your therapy.
We process your insurance information at the time of your first visit. This allows us to learn of any deductible requirements and copays. Copays are payable at the time of visit. We will then send out a bill to your home for what insurance does not cover. We do also accept cash payment. If you have any billing questions, please call 989-424-6300
Life happens, and we understand that. While we do not have a firm cancellation policy, we prefer that you let us know 24 hours in advance of your scheduled appointment should you need to reschedule.
If you have any questions, please, do not hesitate to contact us. We are happy to assist and answer any question you may have!